Reference

Know the Rules Before You Start

These legal terms set out how bonsai77 operates, what your account rights are, and how we handle your information — availability depends on local law and applies only where eligible regions permit. Read this before opening your account so there are no surprises later.

Account eligibility by local lawDANA, OVO, GoPay wallet conditionsData handling and retention policyJurisdiction-dependent accessContact path for policy queries
bonsai77 Know the Rules Before You Start
HOW WE HANDLE THIS

Our Approach to Policy and Account Security

bonsai77 handles account data and legal obligations with a consistent internal process. Here is how each area works in practice — data, cookies, account access, and how to request changes.

Data Handling

Account data — name, contact details, and wallet identifiers for DANA, OVO or GoPay — is stored only for the period needed to maintain your account and meet legal retention obligations.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Access and Security

Account login uses a one-time PIN sent to your registered mobile number. We never ask for your DANA, OVO or GoPay PIN — if anyone does, contact support immediately.

Requesting Policy Changes

To update personal details, request data removal, or dispute a transaction record, contact support via live chat or email with your account ID and the specific change you need.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If any part of our legal terms is unclear, or you need to raise a policy concern about your account, our support team handles those requests directly. We aim to respond to account and policy queries through the channels below — pick whichever suits your situation.

Team online

Live Chat

Open the live chat window from any page on bonsai77. Policy and account queries are handled by the same support team — no separate legal queue.

Email Support

Send detailed legal or account policy questions by email. Include your registered account ID so we can pull your record and respond accurately.

Account Help Centre

The help centre covers account conditions, wallet rules for DANA, OVO and GoPay, and common policy questions. Check there first for faster answers.

Common Legal and Policy Questions

These are the questions we see most often about our legal terms, account rights, and data practices. If your question is not here, reach out through live chat or email.

Access depends on local law and is available only where your jurisdiction permits online betting. You are responsible for confirming eligibility before opening an account.

Outstanding balances are returned through the same wallet used for the original deposit — DANA, OVO, or GoPay. Verification of wallet ownership is required before any return is processed.

We retain account and transaction data for the period required by our internal retention policy and any applicable legal obligation. You can request details via email with your account ID.

Yes. Contact support with your registered account ID and a written deletion request. We will confirm which data can be removed and what must be kept for legal retention purposes.

No. We never request your DANA, OVO or GoPay PIN through any channel. Account verification uses only your registered mobile number and our own OTP process.

Open a dispute via live chat or email, quoting the transaction reference and the wallet method used — DANA, OVO or GoPay. Our team reviews the record and responds with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.