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How bonsai77 Handles Your Personal Data

Your account data — including the wallet details you use with DANA, OVO, and GoPay — is handled with a clear set of rules that we follow every time.

Data collected with purposeDANA, OVO, GoPay wallet data protectedYour right to access and deleteContact us to update your records
bonsai77 How bonsai77 Handles Your Personal Data
HOW WE PROTECT DATA

Our Approach to Keeping Your Account Secure

Data protection at bonsai77 runs across four areas: how we store it, how we use cookies, how long we keep it, and how you can change or remove it. Each area has a specific process — not just a policy statement — so you know what actually happens to your information when you interact with the platform.

Data Storage and Encryption

Your account data is stored on encrypted servers. Wallet details linked to DANA, OVO, or GoPay are never stored in plain text and are accessible only through authenticated sessions.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. You can manage cookie settings from your browser without losing your account.

Data Retention Timeline

Active account data is retained while your account is open. After closure, records are held for the period required by applicable financial regulations, then deleted from our systems.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate records, or submit a deletion request through live chat or the account help panel at any time.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion, our support team handles privacy requests directly. Reach us through live chat on the site, by email, or via your account help panel — we'll confirm receipt and respond with the specific action taken on your request.

Live Chat Start a chat from any page on bonsai77. Let the agent know it's a privacy or data request and they'll route it to the right team.
Email Support Send your request to our support email address listed in your account settings. Include your registered account name so we can locate your record quickly.
Account Help Panel Log in, go to account settings, and open the help section. You'll find a direct form for data-related requests including access and deletion.

Common Questions About Your Privacy on bonsai77

These are the questions we get most often about how your data is handled. If your question isn't covered here, reach out through live chat or the account help panel and we'll give you a direct answer.

We collect your name, contact details, and the payment method you link — DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

Wallet data is shared only with the payment processor completing your transaction. We do not share it with advertisers or unrelated third parties under any circumstances.

Yes. Send a data access request through live chat or the account help panel. We'll confirm your identity, then provide a summary of what we hold on your account.

Submit a deletion request via live chat or your account settings. We process it in line with applicable data retention rules, then confirm when the deletion is complete.

We use session and functional cookies. You can manage them in your browser settings. Turning off non-essential cookies won't affect your ability to log in or make deposits.

We retain records for the period required by applicable financial and anti-fraud regulations after account closure. Once that period ends, your data is removed from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.